Refund policy

Effective Date: 01/02/2026
Last Updated: 01/02/2026

At Too Much, we strive to provide high-quality cosmetics products. This Refunds and Returns Policy (“Policy”) explains the conditions under which returns and refunds may be requested and outlines the process for handling such requests.

By placing an order or using our Services, you agree to be bound by this Policy in addition to our Terms of Service and Privacy Policy.

 

1. Eligibility for Returns and Refunds

1.1 Returns and refunds are only permitted in the case of factory defects or damage during shipment.

1.2 Cosmetic products that are used, partially used, or otherwise tampered with are not eligible for returns or refunds.

1.3 All requests for returns must be submitted within 7 calendar days from the date of delivery.

1.4 Non-Returnable Items: Due to the nature of cosmetic products and health/hygiene regulations, items are not eligible for return if the protective seal is broken, the product has been swatched, or the packaging is damaged by the consumer.

2. Return Conditions and Requirements

2.1 To request a return or refund for a damaged or defective product, you must provide:

  • Video proof of the unboxing showing the product as received, the packaging, and the alleged damage or defect.
  • A description of the issue and order details.

2.2 No refund or return request will be accepted without valid video proof, except in the extremely rare event of a documented factory defect detected before shipping.

2.3 Returns are valid only for items damaged at the factory or during shipment, as verified by the submitted proof. Claims for subjective dissatisfaction, change of mind, or misuse will not be accepted.

2.4 Products must be returned in their original packaging, along with all accessories, labels, and manuals, where applicable.

2.5 Video Requirements: The unboxing video must be a single, continuous shot with no cuts or edits. It must clearly show the courier label, the sealed condition of the outer box, and the internal contents being removed. Videos recorded after the package has already been opened or tampered with will not be accepted.

 

3. Refund Process

3.1 Once your return request is verified and approved:

  • A replacement product will be shipped where possible.
  • If a replacement is not available, a refund will be processed via the original payment method.

3.2 Refunds may take up to 14 business days after the returned product is received and inspected.

3.3 Shipping costs for returns caused by defective product may be covered by the company.

 

4. Limitations and Exclusions

4.1 The Company is not responsible for any damages or losses that occur after delivery due to misuse, improper storage, or unauthorized modifications.

4.2 Refunds will not be provided for:

  • Products opened without video proof of unboxing showing the alleged damage
  • Cosmetic products that were used or partially consumed
  • Change of mind, subjective dissatisfaction, allergic reactions, or personal preferences

4.3 Only factory defects or verified shipping damage will be considered for a valid return or refund.

 

5. Procedure for Requesting a Refund

To request a refund or return, you must:

  1. Contact our customer support team at [email/contact details] within 7 days of delivery.
  2. Submit video evidence of unboxing and any damage.
  3. Follow instructions for securely returning the item to the designated return address.

Failure to provide complete evidence or adhere to the instructions will result in denial of the refund or return request.

 

6. Allergic Reactions and Product Sensitivity

6.1 Patch Test Responsibility: Too Much strives to use high-quality ingredients; however, individual skin types may react differently to various formulations. It is the sole responsibility of the Customer to review the ingredient list provided on the product packaging or website before purchase. We strongly recommend performing a patch test on a small area of skin before full application.

6.2 Not Classified as a Defect: An allergic reaction, skin irritation, or personal sensitivity to a product is a subjective physiological response and does not constitute a factory defect or a "not as described" claim. >

6.3 Non-Refundable Status: For health and hygiene reasons, once a cosmetic product has been opened or used, it cannot be returned or refunded due to an allergic reaction or skin sensitivity. Too Much shall not be held liable for any adverse reactions resulting from the use of our products.

6.4 Medical Consultation: If you have a known history of skin allergies or sensitivities, please consult with a dermatologist before using any new cosmetic product. If a reaction occurs, discontinue use immediately.

 

7. Legal Protection

By using our Services and making a purchase, you acknowledge and agree:

  • That you have read, understood, and accepted this Policy.
  • That Too Much is not liable for returns or refunds except as explicitly stated for factory defects or verified shipment damage.
  • That submitting false or fraudulent claims may result in legal action.

This Policy is designed to be compliant with Indian consumer protection law, while protecting Too Much from abuse or misuse of the returns process.

 

8. Product Representation: 

While we aim for 100% accuracy, the actual color/shade of the product may vary slightly due to photographic lighting or your monitor settings. Such variations do not constitute a "factory defect."

 

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective when posted on the Services. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

 

10. Contact Information

For questions or to submit a return request:
Too Much
Email: toomuchcosmeticscontact@gmail.com
Address: Delhi, India